6201-1
QUESTION: 1
You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which
statement regarding passwords associated with CCMA running on a Windows Server 2008
operating system is true?

A. The ice Admin user account can be deleted during the CCMA installation
B. The ice Admin user account password must be established during installation of CCMA
C. If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of
any other user
D. If the default web admin password is changed, CCMA cannot be logged on to either as ice
Admin or as any other user

Answer(s): B

QUESTION: 2
You have completed the stand-alone installation of Contact Center Manager Administration
(CCMA) software on a ful y prepared Platform Vendor Independent (PVI) server The CCMA cannot
establish a connection to the Contact Center Manager Server (CCMS) What is one of the first
steps to troubleshoot the problem?

A. Reinstall CCMA
B. Ensure that the correct sys-admin password is being used
C. Change the IP multicast sending address on the CCMS server
D. Ensure that the CCMS and CCMA servers have been added to a domain

Answer(s): B

QUESTION: 3
In an Avaya AuraTM Contact Center, what does enabling Open do?

A. It permits agents to utilize the Avaya Open Queue? Desktop for agent skil s that have agents
logged in with the correct training and knowledge sets to handle calls
B. It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete
multimedia and voice contacts in Contact Center Manager Server (CCMS)
C. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact
types such as voice, outbound voice, email, chat, IM and voicemail
D. It provides extended call queuing functionality for the Avaya AuraTM Contact Center by
implementing the same functionality as the Automatic Cal Distribution Queue including useful
features like visualization

Answer(s): B

QUESTION: 4
After completing the in installation of the Contact Center Manager Server (CCMS), you want to
display the installation log. What is the path to this log?

A. D:\Avaya\Logs\PV|
B. C:\Logs\CCMS
C. C:\Avaya\Logs\Sysops
D. D:\Log\CMS

Answer(s): C

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