Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
Answer(s): A,E
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
Answer(s): D
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
Answer(s): C
http://asq.org/learn-about-quality/eight-disciplines-8d/
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
Answer(s): B
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