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Avaya 72300X Exam
Avaya Aura Communication Applications Support Exam (Page 2 )

Updated On: 30-Jan-2026
Page 2 of 20
PDF with 93 Questions

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

  1. Identify a patch to fix the problem.
  2. Update the Knowledge Management database.
  3. Implement a solution.
  4. Determine the cause.

Answer(s): D



Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura® System Manager (SMGR)?

  1. the Duplication menu in SMGR web interface
  2. the Replication menu in WebRTC web interface
  3. the Synchronization menu in Breeze web interface
  4. the Replication menu in SMGR web interface

Answer(s): D



How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

  1. Web browse to Avaya Aura® System Manager (SMGR), navigate to Services > Events > Logs > Log Settings, then enter PresenceServices into the Logger filed, and enter ALL into Log Level.
  2. Use SSH to the PresenceServices Avaya BreezeTM node and execute the ce dlogon PresenceServices command.
  3. Use SSH to the PresenceServices Avaya BreezeTM node and execute the edp dlogon all command.
  4. Use SSH to Avaya Aura® System Manager (SMGR) and execute the edp dlogon all command.

Answer(s): A



Refer to the exhibit.




Refer to the exhibit.
In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Engagement Development Platform > Server Administration which shows green check under License Mode, and a System State of Denying. Which action needs to be taken to solve this problem?

  1. Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.
  2. Under Engagement Development Platform > Server Administration, select the server and change the
    System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.
  3. Obtain and install an Avaya BreezeTM license on webLM with more instances of Avaya BreezeTM nodes.
  4. Edit the cluster to change the cluster profile from Core Platform to General Purpose.

Answer(s): B



After upgrading Avaya Aura® Application Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)

  1. Access the TSAPI web interface to monitor AES.
  2. Access the AES command line, and run the status aesvcs cti-link command.
  3. Access the AES web console, and view the services status in the AES menu.
  4. Access Communication Manager (SAT), and run the statapp command to view AES services status.
  5. Using Communication Manager's System Administration Terminal (SAT), run the status aesvcs ctilink command to see the service state.

Answer(s): B,C



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