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Avaya 72300X Exam Questions
Avaya Aura Communication Applications Support Exam (Page 3 )

Updated On: 15-Feb-2026
Page 3 of 20
PDF with 93 Questions

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

  1. when the customer issue is not service affecting
  2. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
  3. when the issue for the customer is intermittent
  4. when the issue is a common one resolved through an upgrade

Answer(s): D



After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

  1. Discipline 5 ­ Implement a Work-around
  2. Discipline 5 ­ Implement Corrective Actions
  3. Discipline 5 ­ Choose Corrective Actions
  4. Discipline 5 ­ Prevent Recurrences

Answer(s): C


Reference:

http://asq.org/learn-about-quality/eight-disciplines-8d/



Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

  1. Business Partners
  2. Avaya Tier 2
  3. Third Party Support
  4. Avaya Tier 3

Answer(s): B



In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?
(Choose two.)

  1. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  2. Capture potential triggers.
  3. Evaluate systems and components.
  4. Develop immediate controlled actions to isolate the problem.
  5. Develop a hypothesis based on the outcome of the various controlled actions and the system's
    reactions.

Answer(s): C,D


Reference:

http://asq.org/learn-about-quality/eight-disciplines-8d/



Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

  1. Install a patch to fix the problem.
  2. Praise individuals for contribution.
  3. Implement a solution.
  4. Update the Knowledge Management database.

Answer(s): C






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