Overview of the Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam Exam
The Avaya 7391X certification mandates that implementation engineers and telecommunications specialists demonstrate proficiency in deploying Avaya Aura Call Center Elite and Call Center Elite Multichannel software environments. Candidates must architect complex ACD configurations, implement Vector Directory Numbers, and manage skills-based routing logic within Communication Manager. The curriculum requires deep integration mastery of Application Enablement Services, Avaya Aura Media Server, and the Elite Multichannel platform for omnichannel routing. Technical assessment focuses on configuring SIP trunking, implementing real-time reporting schemas via Call Management System, and troubleshooting interdependencies between the centralized PBX infrastructure and multichannel gateway components to ensure seamless contact center operational continuity.