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Avaya 7492X Exam
Avaya Aura® Call Center Elite Support Exam (Page 2 )

Updated On: 30-Jan-2026
Page 2 of 18
PDF with 83 Questions

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)

  1. Display events extension
  2. Display events vector
  3. List trace vector
  4. List trace extension

Answer(s): B,D



A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device Monitor Failure".
What should you advise the customer to do?

  1. Check the License Director configuration and ensure the service is running
  2. Restart and Stop the Media Director to resolve the error
  3. Check the Media Director configuration and Avaya Aura® Communication Manager
  4. Check the device exists in Communication Manager and that it is added in the AES Security database

Answer(s): D



A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?

  1. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
  2. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
  3. No, the customer must use the TTrace application from another server
  4. No, the customer must use the TTrace application on the server where it is running

Answer(s): B



A customer reports that they received the message `Tserver Link Up'.
What should you advise them to do?

  1. Connect the Tserver to establish the link between the Tserver and the Communication Manager
  2. Check that the Tserver details are correct and AES Server is running
  3. Check the License Director configuration and ensure that the service is running
  4. Nothing. This is just a message indicating the specified link is established

Answer(s): B



When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

  1. the title bar of the output window shows the date and time
  2. the title bar of the output window shows the process name, the host name, and the process ID
  3. the system displays outputs with the newest at the bottom of the display
  4. the system displays outputs at the top of the display
  5. the window shows the last 1000 lines of the log file

Answer(s): B,C



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Viewing questions 6 - 10 out of 83 questions



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