QUESTION: 5

In which document can the events table be found?

Troubleshooting Avaya Aura® Call Center Elite
Programming Call Vectoring Features in Avaya Aura® Call Center Elite
Administrator Guide tor Avaya Communication Manager
Feature Description and Implementation for Avaya Communication Manager

Answer(s): C

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QUESTION: 6

Refer to the exhibit.

The reply-best vector command is applied to which BSR VDN/Vector?

Status Poll Vector
Primary Vector
Interflow vector
Adjunct Vector

Answer(s): A

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QUESTION: 7

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

The second leg of the call is set up by the redirecting Communication Manager.
Network Call Deflection is only available In Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.
Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.
NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.
A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

Answer(s): A,C,E

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QUESTION: 8

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

The BSR Application ID must be set in the VDN form.
Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.
The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
Percent Allocation in the Business Advocate feature must be enabled.

Answer(s): C,D

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QUESTION: 5

QUESTION: 6

QUESTION: 7

QUESTION: 8

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