QUESTION: 5

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
The SIP extension type must be H.323.
The SIP extension must be In the same number range as the agent telephone numbers.
A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Answer(s): C,D

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?

ACCS Administrator password
IP Office System password
CCMA Login ID password
Agent Login ID password

Answer(s): C

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QUESTION: 7

In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.

For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

ACCS CCMM Administrator
IP Office Configuration
ACCS CCMA Configuration
Orchestration Designer (OD)

Answer(s): B,D

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QUESTION: 8

Which type of activity code requires skillsets to be assigned?

Post Call Processing Reason code
Not Ready Reason code
Activity code
Walk Away Reason code

Answer(s): C

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