BCS FBA15 Exam
Foundation Certificate in Business Analysis Exam (Page 11 )

Updated On: 12-Jan-2026

Which of the following are steps in the Isaksen and Treffinger's creative problem solving model?

  1. Mess Finding.
  2. Data Modelling.
  3. Process Finding.
  4. Problem Finding.
  5. Solution Finding.
  6. a, b, c and d.
  7. b, c and e.
  8. a, d and e.
  9. a, c, d and e.

Answer(s): C



How would usability and performance requirements be classified?

  1. As general requirements.
  2. As technical requirements.
  3. As functional requirements.
  4. As non-functional requirements.

Answer(s): D



When undertaking a CATWOE' analysis, which sequence should the first four letters be considered in?

  1. W, T, C, A
  2. T, W, C, A
  3. W, C, T, A
    P
  4. T, A, W, C

Answer(s): A



A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

  1. As an Inbound Logistics activity,
  2. As a Sales and Marketing activity.
  3. As a Technology Development activity.
  4. As a Service activity.

Answer(s): D



When are workshops especially valuable?

  1. When suitably sized rooms are available.
  2. When all stakeholders are agreed on the way forward.
  3. When a geographically dispersed set of users needs to be consulted.
  4. When time and budget are constrained.

Answer(s): D



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