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BCS Foundation Certificate in Business Analysis (BH0-013) Questions 61–65 (page: 14)

Updated On: 9-Feb-2026

A stakeholder in a project has been classified as having no interest but high power/influence on
the power/interest grid. Which of the following would be an appropriate way of managing this
stakeholder?

  1. Ignore.
  2. Watch.
  3. Keep on side.
  4. Keep informed.

Answer(s): B



Which of the following is likely to be shown as a process in a swim-lane diagram of a library book borrowing system?

  1. Book.
  2. Librarian.
  3. Borrowing Limit.
  4. Borrow book.

Answer(s): D



The Business Activity Model shows the doing activities' of a business system. Which element of CATWOE do these activities relate to?

  1. Transformation.
  2. Actors.
  3. Environment.
  4. Owner.

Answer(s): A



Which of the following statements about change and change management is correct?

  1. Change management should be considered right from the start of the project.
  2. Change management should first be considered in the design stage of the project.
  3. The management of change is the sole responsibility of the project manager.
  4. Social and cultural factors have little influence on the success of implementing changes.

Answer(s): A



An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

  1. Ethnographic study.
  2. Interviewing.
  3. Activity sampling.
  4. Protocol analysts.

Answer(s): D



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