QUESTION: 1
If the BlackBerry Enterprise Server is having a problem communicating with a BlackBerry device
user mailbox, which is the first BlackBerryIf the BlackBerry Enterprise Server is having a
problem communicating with a BlackBerry device user? mailbox, which is the first BlackBerry
Enterprise Server component the system administrator should focus on when troubleshooting
the issue?
(Choose one.)

A. BlackBerryMailStore Service
B. BlackBerry Dispatcher Service
C. Microsoft Outlook
D. BlackBerry Messaging Agent
E. BlackBerry Router Service
Answer(s): D

QUESTION: 2
A BlackBerry device user reports that when trying to browse any website from the BlackBerry
device, the following error message is displayed: "HTTP 403, Forbidden." Which two of the
following options should be used when troubleshooting the error? (Choose two.)

A. Verify Push Access Control is allowed for the user and request the user clear the cache on
the browser
B. Verify Pull Access Control and/or Proxy mappings are configured correctly
C. Review the BlackBerry MDS Connection Service (MDAT) logs to verify if more than one user
is affected and ensure the firewall/proxy is not blocking the user from browsing
D. Restart the BlackBerry MDS Connection Service and BlackBerry Policy Service and then
have the user try browsing again
E. Create a blank IT Policy and apply it to the user and then have the user try again
Answer(s): B, C

QUESTION: 3
If the BlackBerry Policy Service were stopped, what impact would this have on a BlackBerry
device user who is trying to perform a wireless enterprise activation? (Choose one.)

A. Email messaging would be activated, the calendar and all organizer data items would be
synchronized
B. Email messaging would be activated, the calendar would be wirelessly synchronized, and
policies would be applied
C. The activation would not begin because the policy cannot be applied
D. Email messaging would be activated, the calendar would not be synchronized, and policies
would not be applied until the user connects their BlackBerry device to their computer
E. The activation would not have begun because the activation email message did not arrive in
the user inbox.
Answer(s): A

2

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