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D is a Project Manager. D has just left a meeting with the Executive Team of hisOrganization. D is delighted that the Executive Team has given support to D's proposal to implement a knowledge management system in theOrganization.

What should be the next activity that D undertakes in this project?

  1. Create a technological infrastructure of hardware and software.
  2. Create database structures to store and reference knowledge.
  3. Gain thecommitmentof senior management to the project.
  4. Populate the knowledge management system with knowledge.

Answer(s): A



Organizations have a variety of stakeholders, each with differing interests and requirements. This can lead to stakeholder conflict. This can be further complicated when individuals are members of more than one stakeholder group and when members of one group do not share the same principal interest.

Company FF has decided that it needs to undertake a stakeholder analysis in order to manage its stakeholders more effectively.

Which of the following statements are valid when undertaking stakeholder analysis?

Select ALL that apply.

  1. Establishes stakeholder interests and claims on theOrganization.
  2. The analysis enables priorities to be set tominimizepower clashes.
  3. Considers how to prevent stakeholder trouble before it starts.
  4. Determines the degree of power that each group holds.
  5. The analysis only focuses on quantitative matters.

Answer(s): A,B,D



Which THREE of the following frameworks are used solely to evaluate the external environment of anOrganization?

  1. PEST Analysis
  2. Porter's Five Forces Model
  3. Porter's Diamond
  4. Porter's Value Chain
  5. Kaplan and Norton's Balanced Scorecard

Answer(s): A,B,C



Which of the following is a direct external change trigger?

  1. A powerful competitor forcing anOrganizationto cut its prices.
  2. A general increase in the use of the Internet by society.
  3. The introduction of new environmental protection policies by the government.
  4. An economic recession in anOrganization's home country.

Answer(s): A






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