QUESTION: 37

It is said that society is undergoing the `fourth industrial revolution'.
Which description most close-ly defines this idea?

The development of equalities thinking, respect for others, reduced working hours, working from home, discussion of a universal basic income
The use of electric power to create mass production
The bringing together of various technologies, such as artificial intelligence, efficient en-ergy storage, 3D printing, quantum computing, etc
The use of outsourcing, low-cost labour, offshoring and modern slavery

Answer(s): C

Explanation:

The bringing together of various technologies, such as artificial intelligence, efficient energy storage, 3D printing, quantum computing, etc.
The correct answer shown defines nicely the characteristics of the radical changes being brought about during the fourth industrial revolution.
The other answers may, to a greater or lesser extent, be changes in modern society, but they do not represent Industry 4.0

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QUESTION: 38

`The individual does not believe that the change is really happening and looks for evidence that it is not true'.
Which stage of the Kubler-Ross model does this describe?

Depression
Frustration and anger
Shock
Denial

Answer(s): D

Explanation:

Denial - disbelief that whatever it is has actually happened. The other answers shown are part of the Kubler-Ross cycle which is: shock, denial, frustration and anger, depression, experimentation, decision, integration.

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QUESTION: 39

In the Kubler-Ross Change Curve, which of these comes second?

Shock
Integration
Denial
Depression

Answer(s): C

Explanation:

The curve is: shock, denial, frustration and anger, depression, experimentation, decision, integration. Therefore the answer to the QUESTION NO : is 'denial'.

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QUESTION: 40

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi- cal small changes to bring about operational improvement in the workplace.

Quality circle
Quality control group
Trade union
Quality initiative

Answer(s): A

Explanation:

Quality circle.
Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at 'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.
A team at the working level, solving problems.

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