QUESTION: 17

Conscious knowledge of one's own character and feelings a cornerstone of emotional intelligence sometimes described as `know thyself':

Self-selection
Self-development
Self-awareness
Self-interest

Answer(s): C

Explanation:

Being aware of one's own strengths and weaknesses, one's effect on others, etc - self-awareness. It is in your own self-interest to drive carefully, as well as being in the interests of other road-users. The people who become CIPS members self-select through their application to the Institute for membership, and through their studies.

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QUESTION: 18

The potential benefits of a cross-functional team are just that potential. None is guaranteed. How- ever, some benefits seem more likely than others.
Which one of the following suggested benefits is least likely to automatically follow from the creation of an effective cross-functional team?

Reduced stock levels
Motivation
Improved communication
Sharing knowledge

Answer(s): A

Explanation:

Knowledge-sharing, improved communication and even increased motivation are likely (especially in the early days), of a cross-functional team.
Reduced stock levels may be one of the outcomes of the use of cross-functional teams, but it need- n't necessarily follow, nor may it be necessary / desirable. The other factors shown here are usually highly desirable.

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QUESTION: 19

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don't really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

Participation
Education
Facilitation
Coercion

Answer(s): B

Explanation:

It's unlikely to be coercion as the QUESTION NO : tells us it's a soft approach. Facilitation suggests helping the employees along quite a bit to accept the change. Participation suggests employees will have some say in decision-making. And the QUESTION NO : speaks of 'increasing understanding' - it's 'Education'. Kotter and Schlesinger's work here follows a relatively common approach to the thinking in man- agement literature about Change - a continuum from real soft gentle 'this is what we're thinking' through to 'do this or else' with a metaphorical baton in management's hand.

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QUESTION: 20

A cross-functional team is created to help progress the development of a new product in a manufac- turing business.
Which two of the following activities are unlikely to be allocated to the representa- tive from the accounting and finance function?

To calculate anticipated sales demand at the target price
Calculate the expected overall cost of the product
Plan the recruitment of additional staff and training of them
Check that the expected cost provides a suitable profit margin

Answer(s): A,C

Explanation:

Calculating sales demand is likely to be a sales / marketing activity; planning the recruitment / train-

ing of staff is likely to be a human resources activity. The other two activities shown are likely to be right up accounting and finance's street.

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QUESTION: 17

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QUESTION: 18

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QUESTION: 19

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QUESTION: 20

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