Buyers in the same industry with the same understanding of relative value and price may still make different decisions about whether to switch.
Which of the following factors may prompt a buying organization to incline toward substitute products?
1. There is potential for backward integration
2. Access to financial resources
3. The switching cost is high
4. The substitute fits organisation's strategy
- 1 and 4 only
- 3 and 4 only
- 1 and 2 only
- 2 and 4 only
Answer(s): D
Explanation:
The threat of substitution is a function of three factors:
- The relative value/ price of a substitute compared to an industry's product
- The cost of switching to the substitute
- The buyer's propensity to switch
Buyers with different circumstances and in different industries do not all have equal propensities to substitute when faced with a comparable economic motivation. Differences in their circumstances lead buyers to respond to a given relative value to price (RVP) and switching cost differently.
While such differences might be treated as factors that modify RVP or switching costs, it is more helpful in practice to isolate them.
Resources. Substitution often involves up-front investments of capital and other resources. Access to such resources will differ from one buyer to another.
Risk Profile. Buyers often have very different risk profiles, the result of such things as their past history, age and income, ownership structure, background and orientation of management, and nature of competition in their industry. Buyers prone to risk taking are more likely to substitute than buyers that are risk-averse.
Technological Orientation. Buyers experienced with technological change may be less concerned with some kinds of substitution risks, while extremely aware of others that a less technologically sophisticated buyer would be oblivious to.
Previous Substitutions. The second substitution may be easier for a buyer than the first, unless the first substitution has been a failure. The buyer's uncertainties over undertaking a substitution may have diminished if a past substitution has been successful, or risen if a past substitution has led to difficulties. In the soft drink industry, this seems to have worked to the benefit of aspartame. Intensity of Rivalry. Buyers under intense competitive pressure and searching for competitive ad- vantage will tend to substitute more quickly to gain a given advantage than those that are not. Generic Strategy. The RVP of a substitute will have different significance depending on the com- petitive advantage that industrial, commercial, or institutional buyers are seeking or the value of time and particular performance needs of the household buyer. A substitute that offers a cost saving will tend to be of more interest to a cost leader than a differentiator, for example. Many of these factors that shape the buyer's propensity to substitute will be a function of the particular decision maker who is involved in the purchase decision. Porter, Michael E.. Competitive Advantage: Creating and Sustaining Superior Performance (p. 278- 289). Free Press. Kindle Edition.
Reference:
CIPS study guide page 95-96
LO 2, AC 2.2