HOTSPOT (Drag and Drop is not supported)A customer has the following issue:I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.You need to assist the customer in solving this problem. For each action select Yes if it might solve the problem and No if it will not solve the problem. Note: You will receive partial credit for each correct selection.
Answer(s): A
DRAG DROP (Drag and Drop is not supported)A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area.You need to assist the customer in identifying the installation location of three components. To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all. Note: You will receive partial credit for each correct response.
HOTSPOT (Drag and Drop is not supported)A customer cannot scan documents and pictures to a Windows laptop. When you open Device Manager, you see the 600dpi scanner listed under Other devices, as shown in the image.Evaluate the image and answer the questions by selecting the correct option from each drop-down list.Note: You will receive partial credit for each correct selection.
You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.Which action should you tell the user to perform first?
The first step in hardware troubleshooting is to check physical connections. Even if no software changes occurred, a loose or disconnected cable can cause devices like webcams to stop working. Software-based steps like updating or rolling back drivers come afterward if the physical connection is intact.
HOTSPOT (Drag and Drop is not supported)You are adding a new solid state drive (SSD) to a customer's desktop computer. You need to follow safety procedures to prevent electrical shock and electrostatic discharge. Complete the sentences by selecting the correct option from each drop-down list. Note: You will receive partial credit for each correct selection.
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