QUESTION: 9

Which protocol is used between ICM Central Controller and IVR/CUCM PG?

OCTI
Device Management Protocol (DMP)
SIP
ccagent

Answer(s): B

Explanation:

Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.

Reveal Solution Next Question

QUESTION: 10

Which three modes can implement single sign-on in PCCE? (Choose three.)

Non-SSO
SSO
ldS
ldP
SAML
Hybrid

Answer(s): A,B,F

Explanation:

SSO - Enable all agents and supervisors in the deployment for SSO.

Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...

Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1 2_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-

1261_chapter_01110.html

Reveal Solution Next Question

QUESTION: 11

Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?

Setup login
Windows login
Local administrator login
Service Account login

Answer(s): D

Explanation:

The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces, databases, and protocols. This Service Account is a Windows account that has specific privileges, such as the ability to access the server and configure the various components of PCCE. The other options, Setup login, Windows login, and Local administrator login, are incorrect.

Reveal Solution Next Question

QUESTION: 12

Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

voice gateway must be dedicated for VXML browser sessions.
Cisco Unified Border Element must be configured as media pass flow-around mode.
Cisco Unified Border Element must be configured as media pass flow-through mode.
Box-to-box Cisco Unified Border Element must be used for redundancy.

Answer(s): C

Explanation:

In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow- through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.

Reveal Solution Next Question

Free 500-444 Exam Braindumps (page: 3)

QUESTION: 9

Explanation:

QUESTION: 10

Explanation:

QUESTION: 11

Explanation:

QUESTION: 12

Explanation: