QUESTION: 13

What will the caller hear if Cisco Unified ICM sends back a label of 91919191?

MoH
Ringing
an error message
Audio

Answer(s): C

Explanation:

In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller.
When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as "The dialed number is not in service" or "Invalid extension, please try again".

It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.

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QUESTION: 14

Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

sAMAccountName - Logon names maintained for backward compatibility
user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
E-Mail Address - For the Outgoing claim type
Unspecified - For the Incoming name ID format
uid - For Identifying the authenticated user in the claim sent to the applications

Answer(s): A,E

Explanation:

When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.

sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.

uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.

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QUESTION: 15

What defines the DialPlan on a Cisco Voice Gateway/CUBE?

ATR
voice-class
Voip voice
Dial-Peers

Answer(s): D

Explanation:

On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).

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QUESTION: 16

What must be enabled on the CUIC server for CUIC reports to show up in Finesse?

PROXY
Cross Origin Resource Sharing (CORS)
Hazelcast
JSONP

Answer(s): B

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_1 2_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-

notes_chapter_010.pdf

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QUESTION: 13

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QUESTION: 14

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QUESTION: 15

Explanation:

QUESTION: 16

Explanation: