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Free 500-445 Exam Braindumps (page: 7)

Page 6 of 15
PDF with 58 Questions

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

  1. 80 milliseconds
  2. 120 milliseconds
  3. 240 milliseconds
  4. 300 milliseconds

Answer(s): C

Explanation:

The maximum permissible one-way network delay between Unified CCE (Cisco Unified Contact Center Enterprise) servers and Enterprise Chat and Email (ECE) servers is 240 milliseconds. This delay is necessary for the servers to communicate with each other without any latency issues.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide- cec/cec_b_enterprise-chat-admin-guide.html



What is the default frequency value of ECE Monitors notification?

  1. 30 seconds
  2. 60 seconds
  3. 120 seconds
  4. 30 minutes
  5. 60 minutes
  6. 90 minutes

Answer(s): B

Explanation:

The default frequency value of the Enterprise Chat and Email (ECE) Monitors notification is 60 seconds. This notification is used to notify the user of any changes in the status of their chat sessions, such as when a customer starts a chat, or when a customer ends a chat session.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide- cec/cec_b_enterprise-chat-admin-guide.html



Which items must be configured before agents can reply to emails from customers?

  1. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
  2. Inbound workflows, Outbound workflows, Users, Email aliases
  3. Inbound workflows, Outbound workflows, Queues, DN
  4. Email aliases, Inbound workflows, Users, Queues

Answer(s): B

Explanation:

Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.


Reference:

[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise- chat-admin-guide-
cec_chapter_02.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con tact_center/enterprise_chat/enterprise_chat_admin_guide/cec



When does the workflow assignment service publish a message to the application server?

  1. when the agent logs out
  2. when a new email is assigned to a user
  3. when a new task is created
  4. when the agent login in

Answer(s): B






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