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Cisco 820-605 Exam
Cisco Customer Success Manager (CSM) (Page 6 )

Updated On: 30-Jan-2026
Page 5 of 26
PDF with 163 Questions

What is the purpose of capturing moments of success with a customer?

  1. expanding the purchased solution
  2. recognizing the value of the engagement
  3. renewing the contract and subscription
  4. validating deployment of the solution

Answer(s): B



A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives.
Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

  1. Renewals Manager
  2. Account Manager
  3. Product Sales Specialist
  4. Customer Success Manager

Answer(s): D



Which Key Performance Indicators contribute to customer value achievements?

  1. profit and risk reduction
  2. employee usage and training volume
  3. product, services, and sales
  4. cost, time, and customer satisfaction

Answer(s): D



Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

  1. diagnostic
  2. descriptive
  3. prescriptive
  4. predictive

Answer(s): B



During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription.
Which barrier must the CSM overcome?

  1. operational
  2. business
  3. technical
  4. data

Answer(s): B



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