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Cisco Customer Success Manager (CSM) Questions 34–41 (page: 6)

Updated On: 9-Jul-2026

The customer wants to increase their market share and protect brands reputation.
Which two business outcomes are critical to the company’s success? (Choose two.)

  1. risk management
  2. credibility
  3. business growth
  4. cost efficiency
  5. sustainability

Answer(s): B,C



The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company’s success? (Choose two.)

  1. risk management
  2. employee satisfaction
  3. cost efficiency
  4. credibility
  5. sustainability

Answer(s): B,C



Which type of information should be captured during the first customer engagement?

  1. cases escalated to technical support
  2. expansion opportunities
  3. customer’s desired outcomes
  4. stakeholder map

Answer(s): C




Refer to the exhibit.
What is the problem with this RACI example?

  1. Every task should have four people consulted.
  2. No one has multiple roles.
  3. More stakeholders should be involved.
  4. Too many people are accountable for this task.

Answer(s): D



Which definition of a use case is true?

  1. comparison of the marketing description of what a product does to the customer’s experience
  2. list of actions or event steps that a customer uses
  3. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
  4. list of instructions that customer uses for their software

Answer(s): C




Refer to the exhibit.
What does this health score indicate?

  1. The customer is unlikely to renew this license.
  2. The customer is unlikely to advocate for this product.
  3. The customer needs to consume more of this product.
  4. The customer needs to purchase more licenses.

Answer(s): B



Which element evaluates a customer outcome?

  1. key performance indicators
  2. milestones
  3. metrics
  4. benchmarks

Answer(s): A



Which action should be taken when new company leadership is forcing a competitor’s solution?

  1. Recheck the value realized by the current solution.
  2. Demonstrate how the current solution is a lower-cost solution than competitors.
  3. Hold an executive briefing to evaluate risks of the proposed solution.
  4. Tell the new leadership about the long-standing relationship between two companies.

Answer(s): C



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