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Free 820-605 Exam Braindumps
Cisco Customer Success Manager (CSM) Questions 42–49 (page: 7)

Updated On: 9-Jul-2026
Page 7 of 24
PDF with 178 Questions


Refer to the exhibit. Based on the stage and health reflected, what must be the first priority of the success plan?

  1. Design and propose a discount on product G.
  2. Contact and collaborate with the individuals involved in the onboarding of product E.
  3. Offer and encourage the opportunity for the customer to participate in a success story for product F.
  4. Identify and document barriers that impact product C.

Answer(s): D



What is the purpose of targeted use cases?

  1. They highlight the product differentiation from a competitor.
  2. They define how a solution is applied to enable a desired outcome.
  3. They function without the purchase of additional services.
  4. They provide customers with ways to take advantage of additional features.

Answer(s): B



How can Customer Success Plan tracking drive additional license purchases?

  1. The Success Plan tracks the mean time to failure of the solution.
  2. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.
  3. The Success Plan tracks gains in user productivity and communicates this back to the business.
  4. The Success Plan tracks the number of technical support cases opened.

Answer(s): C



Which two activities support Customer Success planning? (Choose two.)

  1. service ticket tracking
  2. adoption barrier identification
  3. quality control
  4. service delivery program management
  5. KPI tracking

Answer(s): B,E



What is a common indicator of customer health?

  1. number of services purchased
  2. number of licenses purchased
  3. customer satisfaction metric
  4. amount of money spent on the solution

Answer(s): C



Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

  1. Renewals Manager
  2. Product Sales Specialist
  3. Account Manager
  4. Customer Success Manager

Answer(s): D



The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases.
Which two actions gain their commitment to add use cases? (Choose two.)

  1. Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.
  2. Recognize tools that compete with the expansion opportunity and offer discounts to switch.
  3. Conduct a discovery session to uncover their additional pain points.
  4. Provide additional training on the current use case to drive adoption.
  5. Present case studies that outline the benefits they achieved and highlight compelling metrics.

Answer(s): A,D



What is a purpose of a customer stakeholder map?

  1. to create a communication plan
  2. to build a product roadmap
  3. to establish a training plan
  4. to identify the critical elements of customer culture

Answer(s): A



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