QUESTION: 5

Which is the preferred approach to communicate important action items in an e-mail message to a co-worker?

Write the action items using all capital letters.
List the action items in a numbered or bulleted list for clarity.
Include emoticons to ensure the recipient understands your humor.
Describe all action items at length in a detailed paragraph in the middle of the message.

Answer(s): B

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QUESTION: 6

Digital signatures verify the integrity of the data, verify the identity of the sender, and:

Provide data confidentiality.
Enforce non-repudiation.
Sign digital certificate requests.
Create certificate requests.

Answer(s): B

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Gwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?

She can purchase a new server, then create and maintain the CRM in-house.
She can outsource all customer service so the company can focus on product development.
She can contract with a cloud service provider to host the CRM that her company’s employees can access.
She can hire a programmer to develop and maintain the CRM specific to her company’s needs then have a service provider host the application.

Answer(s): C

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