A user contacts the help desk to restore an application that was lost when a System Restore was performed last week. A technician determines the application was emailed to the user from an unknown source and downloaded from a link in the email. Which of the following should the technician do NEXT?
Answer(s): C
Which of the following safety procedures should a technician follow FIRST when replacing components in a computer?
Answer(s): A
A technician is looking for the best way to mitigate the exposure of a client's computer to malicious software. Which of the following is the BEST way to accomplish this goal?
A technician asks a customer who wants to purchase a new computer a series of open-ended questions. The technician determines the customer wants to use the system mainly to experiment with cross-platform software development using community-maintained tools and strongly prefers an open-source system. Which of the following should the technician recommend?
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