A user's workstation is infected with malware, which a technician determines is ransomware. The company refuses to pay the required fee to unlock the files on the computer. Which of the following actions should the technician take to mitigate the malware?
Answer(s): B
A user is trying to use a USB to serial dongle to configure a new switch from a Windows 10 machine. The USB to serial dongle is not plug and play, but the manufacturer's site only has drivers for the macOS. Which of the following should a technician try FIRST to attempt to resolve the issue?
A technician is removing a virus from a computer. The technician runs several scans with the installed antivirus software and receives a message indicating access is denied when trying to clean any system files. Which of the following steps should the technician take NEXT?
Answer(s): C
A technician is developing a backup and disaster recovery plan for a customer. The customer requires quick file recovery when necessary, but wants to ensure recovery is possible in case of a complete disaster, with data loss of no more than three days. Which of the following backup procedures should the technician suggest to BEST meet the customer's needs?
Answer(s): D
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