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Free CompTIA 220-1102 Exam Questions (page: 17)

Page 6 of 34
PDF with 207 Questions

A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found.
Which of the following actions is the best way to resolve this issue?

  1. Resolve the dependency through the "Turn Windows features on or off" menu.
  2. Download the dependency via a third-party repository.
  3. Ignore the dependency and install the latest version 4 instead.
  4. Forward the trouble ticket to the SOC team because the issue poses a great security risk.

Answer(s): A

Explanation:

Windows includes .NET Framework 3.5 as an optional feature. Enabling it via Control Panel Programs and Features Turn Windows features on or off ensures the OS installs the correct version directly from Microsoft without relying on untrusted sources or skipping needed dependencies.



An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have.
Which of the following is a way to resolve this issue?

  1. License assignment
  2. VPN connection
  3. Application repair
  4. Program reinstallation

Answer(s): A

Explanation:

When features in an application are disabled pending a login, it typically indicates those capabilities are controlled by the software's licensing system. Assigning (or activating) the proper license entitles the user to those premium features, restoring full functionality without unnecessary repair or reinstall steps.



A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost.
Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?

  1. Encryption
  2. Remote wipe
  3. Geofencing
  4. Facial recognition

Answer(s): A

Explanation:

Full-disk (or device) encryption ensures that, even if a lost mobile device is physically accessed by an unauthorized party, its stored data remains inaccessible without the correct decryption credentials. This protection is automatic and continuous, safeguarding data at rest regardless of whether the user realizes the device is missing or not. Remote wipe can remove data if triggered, but it requires the device to be online and the user (or admin) to initiate the wipe--whereas encryption is always in effect.



Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

  1. Using gpupdate
  2. Image deployment
  3. Clean install
  4. In-place upgrade

Answer(s): D

Explanation:

An in-place upgrade directly installs Windows 11 over the existing Windows 10 installation, preserving user files, applications, and settings. It's much faster than capturing and redeploying an image, and it avoids the data loss risk of a clean install.



Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system.
Which of the following should a help desk management team implement for technicians to use on every call?

  1. Service-level agreements
  2. Call categories
  3. Standard operating procedures
  4. Knowledge base articles

Answer(s): C

Explanation:

Standard operating procedures (SOPs) define consistent, step-by-step guidelines that technicians must follow - such as capturing user contact details, asset tags, and detailed issue descriptions on every ticket.
Implementing SOPs ensures thorough and uniform documentation across all calls.



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