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Free 220-1102 Exam Braindumps (page: 29)

Page 28 of 177
PDF with 701 Questions

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email.
The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

  1. Advise the user to run a complete system scan using the OS anti-malware application.
  2. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
  3. Have the user check for recently installed applications and outline those installed since the link in the email was clicked.
  4. Instruct the user to disconnect the Ethernet connection to the corporate network.

Answer(s): D



A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

  1. PIN-based login
  2. Quarterly password changes
  3. Hard drive encryption
  4. A physical laptop lock

Answer(s): C



A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

  1. Remove the microphone from the USB hub and plug it directly into a USB port on the PC.
  2. Enable the microphone under Windows Privacy settings to allow desktop applications to access it.
  3. Delete the microphone from Device Manager and scan for new hardware.
  4. Replace the USB microphone with one that uses a traditional 3.5mm plug.

Answer(s): B



A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?

  1. A duplicate IP address has been issued to the user's desktop.
  2. The HDD of the OS is failing.
  3. The network cable has become disconnected.
  4. Malware has infected the system.

Answer(s): C






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