QUESTION: 137

A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

Lock all devices in a closet.
Ensure all devices are from the same manufacturer.
Change the default administrative password.
Install the latest operating system and patches.

Answer(s): C

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QUESTION: 138

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Send a quick message regarding the delay to the next customer.
Cut the current customer's time short and rush to the next customer.
Apologize to the next customer when arriving late.
Arrive late to the next meeting without acknowledging the time.

Answer(s): A

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QUESTION: 139

A user connected a laptop to a wireless network and was tricked into providing log-in credentials for a website. Which of the following threats was used to carry out the attack?

Zero day
Vishing
DDoS
Evil twin

Answer(s): D

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QUESTION: 140

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Implementing a support portal
Creating a ticketing system
Commissioning an automated callback system
Submitting tickets through email

Answer(s): B

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Free 220-1102 Exam Braindumps (page: 36)

QUESTION: 137

QUESTION: 138

QUESTION: 139

QUESTION: 140

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