QUESTION: 185

A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

VPN
MSRA
SSH
RDP

Answer(s): D

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QUESTION: 186

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?

Ransomware
Failed OS updates
Adware
Missing system files

Answer(s): C

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QUESTION: 187

SIMULATION
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the ‘Issue’ drop-down menu. Then, select the MOST efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the ‘Verify/Resolve’ drop-down menu.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.