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Free CompTIA 220-1102 Exam Questions (page: 5)

Page 5 of 34
PDF with 207 Questions

A user recently installed an application that accesses a database from a local server.
When launching the application, it does not populate any information.
Which of the following command-line tools is the best to troubleshoot the issue?

  1. ipconfig
  2. nslookup
  3. netstat
  4. curl

Answer(s): C

Explanation:

netstat reveals active network connections and listening ports on the local machine. By using it, you can confirm that the application has successfully opened (or attempted) a connection to the database server's port, verify the remote server's address and port, and detect any failed or hanging TCP sessions that would prevent data retrieval.



A small office reported a phishing attack that resulted in a malware infection. A technician is investigating the incident and has verified the following:

All endpoints are updated and have the newest EDR signatures. Logs confirm that the malware was quarantined by EDR on one system.
The potentially infected machine was reimaged.

Which of the following actions should the technician take next?

  1. Install network security tools to prevent downloading infected files from the internet.
  2. Discuss the cause of the issue and educate the end user about security hygiene.
  3. Flash the firmware of the router to ensure the integrity of network traffic.
  4. Suggest alternate preventative controls that would include more advanced security software.

Answer(s): B

Explanation:

With technical controls updated, EDR signatures current, and the infected system reimaged, the next step is to address the human factor. Educating the user on how to recognize phishing attempts and follow safe practices helps prevent recurrence and strengthens the organization's overall security posture.



Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?

  1. Spoofing
  2. Brute-force
  3. DoS
  4. Zero-day

Answer(s): D

Explanation:

A zero-day vulnerability refers to a security flaw that is actively exploited by attackers before the software vendor has released a patch or remediation - meaning defenders have "zero days" to prepare once the exploit becomes known.



SIMULATION

You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.

INSTRUCTIONS

Select the most appropriate statement for each response. Click the send button after each response to continue the chat.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

  1. See Explanation section for answer.

Answer(s): A

Explanation:

First Chat Response: When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:
Select reply: "I am happy to assist you today."

Second Chat Response: When the user states that they need to set up basic security settings:
Select reply: "Is this the first router in your office?"

Third Chat Response: After learning it's a replacement router and the user is logged into the router's web page:
Select reply: "The first thing you need to do is change the default password."

Fourth Chat Response: For the response about password settings:
Select reply: "Create a new password with an uppercase, a lowercase, and a special character."

Fifth Chat Response: When the router prompts to reboot:
Select reply: "Yes, reboot please."



A help desk technician is setting up speech recognition on a Windows system.
Which of the following settings should the technician use?

  1. Time and Language
  2. Personalization
  3. System
  4. Ease of Access

Answer(s): D

Explanation:

Windows places speech recognition and other accessibility features under the Ease of Access settings. From there, you can configure Speech options - including enabling Windows Speech Recognition and adjusting its settings - so that users relying on voice input can operate the system effectively.



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