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A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

  1. RDP
  2. VPN
  3. SSH
  4. MSRA

Answer(s): D



A user's iPhone was permanently locked alter several failed login attempts. Which of the following will restore access to the device?

  1. Fingerprint and pattern
  2. Facial recognition and PIN code
  3. Primary account and password
  4. Secondary account and recovery code

Answer(s): C



Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

  1. fdisk
  2. Diskpart
  3. Disk Utility
  4. FileVault

Answer(s): D



A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the issue?

  1. Screen-sharing software
  2. Secure shell
  3. Virtual private network
  4. File transfer software

Answer(s): A






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