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A user reports a virus is on a PC. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

  1. Uninstall one antivirus software program and install a different one.
  2. Launch Windows Update, and then download and install OS updates.
  3. Activate real-time protection on both antivirus software programs.
  4. Enable the quarantine feature on both antivirus software programs.
  5. Remove the user-installed antivirus software program.

Answer(s): E



A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

  1. Disable System Restore.
  2. Educate the end user.
  3. Install the latest OS patches.
  4. Clean the environment preinstallation.

Answer(s): B



A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company’s risk to avoid any issues. Which of the following items should the technician implement?

  1. Screened subnet
  2. Firewall
  3. Anti-phishing training
  4. Antivirus

Answer(s): C



A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

  1. Personalization
  2. Apps
  3. Updates
  4. Display

Answer(s): A






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