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A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Choose two.)

  1. Local Network Connection
  2. User Account Control
  3. Windows Backup and Restore
  4. Windows Firewall
  5. Windows Defender
  6. Network Packet Analyzer

Answer(s): C,E



A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

  1. Resource Monitor
  2. Performance Monitor
  3. Command Prompt
  4. System Information

Answer(s): A



Which of the following protects a mobile device against unwanted access when it is left unattended?

  1. PIN code
  2. OS updates
  3. Antivirus software
  4. BYOD policy

Answer(s): A



A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to resolve this issue?

  1. Rebuild user profiles.
  2. Roll back the updates.
  3. Restart the services.
  4. Perform a system file check.

Answer(s): B






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