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CompTIA 220-1102 Exam Questions
CompTIA A+ Certification: Core 2 (Page 8 )

Updated On: 28-Feb-2026
Page 8 of 64
PDF with 314 Questions

A computer technician is implementing a solution to support a new internet browsing policy for a customer's business. The policy prohibits users from accessing unauthorized websites based on categorization.
Which of the following should the technician configure on the SOHO router?

  1. Secure management access
  2. Group Policy Editor
  3. Content filtering
  4. Firewall

Answer(s): C

Explanation:

Content filtering on a SOHO router lets you block or allow websites based on their categories (e.g., social media, gambling, news). By defining which categories are unauthorized, the router enforces the browsing policy at the network edge, preventing users from reaching disallowed sites.



Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method.
Which of the following technologies should the technician use?

  1. Pattern lock
  2. Facial recognition
  3. Device encryption
  4. Multifactor authentication

Answer(s): B

Explanation:

Facial recognition leverages biometric characteristics unique to each user, offering stronger security than shared passcodes or easily observed pattern locks. It ensures that only the enrolled individual can unlock the device, reducing the risk of unauthorized access from shared codes.



An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again.
Which of the following should the technician do next?

  1. Connect remotely to the user's computer to see whether the network drive is still connected.
  2. Send documentation about how to fix the issue in case it reoccurs.
  3. Escalate the ticket to the next level.
  4. Keep the ticket open until next day, then close the ticket.

Answer(s): C

Explanation:

Since the fix did not persist and the issue recurred, it indicates there may be an underlying configuration or policy problem that requires deeper troubleshooting than a frontline technician can provide. Escalating to the next support tier ensures that the root cause is identified and a more permanent solution is implemented, rather than repeatedly applying a temporary workaround.



Which of the following provides information to employees, such as permitted activities when using the organization's resources?

  1. AUP
  2. MNDA
  3. DRM
  4. EULA

Answer(s): A

Explanation:

An Acceptable Use Policy outlines what activities employees are permitted or prohibited from performing when using the organization's IT resources. It provides clear guidance on acceptable behavior, ensuring users understand the rules governing company systems and data.



A technician needs to install an operating system on a large number of workstations.
Which of the following is the fastest method?

  1. Physical media
  2. Mountable ISO
  3. Manual installation
  4. Image deployment

Answer(s): D

Explanation:

Image deployment allows you to create a standardized OS image with preconfigured settings and applications and then push it simultaneously to multiple workstations over the network or via multicast. This is far faster than using physical media, manual installations, or mounting ISOs one-by-one.






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