A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?
Answer(s): A
The user should configure extensions/add-ins settings because the plug-in (extension) may be disabled or blocked, preventing it from prompting for the OTP as intended.
A technician needs to install a home wireless router for a customer who wants to limit connections made to the network from the internet. Which of the following should the technician do?
Answer(s): D
Disabling UPnP (Universal Plug and Play) helps limit unsolicited or unauthorized connections from the internet by preventing devices from automatically opening ports on the router.
A technician is installing a cloud-based productivity suite and keeps getting an error message stating that the installation is unavailable. Which of the following troubleshooting steps should the technician try first?
Answer(s): C
The technician should first check the license device limit, as exceeding the allowed number of installations can prevent the cloud-based productivity suite from being installed.
A user wants to dispose of a failed hard drive in a way that ensures the data is unrecoverable. Which of the following is the best at-home method?
Answer(s): E
Drilling physically destroys the hard drive platters, making data recovery impossible, and is an effective at-home method for ensuring data is unrecoverable.
A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
Projecting confidence and maintaining a positive attitude is most important in reassuring the customer and helping to alleviate their distress during a stressful situation.
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