A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation? (Choose two.)
Answer(s): B
Avoiding personal interruptions ensures the technician gives full attention to the customer. Actively listening and taking notes demonstrates respect and helps accurately address the customer's issues.
Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)
Answer(s): B,D,G
.pkg, .dmg, and .app are standard macOS file extensions used for installing or running applications.
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?
Answer(s): D
"x86" refers to 32-bit architecture. On a Windows 10 Enterprise 32-bit system, the technician should execute the x86 installer for compatibility.
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?
Answer(s): C
File Explorer allows the user to modify file attributes, such as hiding the file, to help prevent accidental deletion by others.
A technician is performing an in-place upgrade on a user's laptop. Which of the following is the most effective method of upgrading the workstation to the latest OS?
The System Update utility is designed for in-place upgrades, allowing the technician to upgrade the OS while preserving user data and applications.
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