Palo Alto Networks

Free ITSM20F Exam Braindumps (page: 14)

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QUESTION: 53

What is a best practice for Capacity Management?

A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.
Decisions about service provision should be based on cost effectiveness comparisons.
The resilience of the infrastructure components should be measured and included in the Capacity plan.
The Service Catalog should be maintained and kept up-to-date.

Answer(s): A

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QUESTION: 54

What is meant by the Urgency of an Incident?

the degree to which the solution of an incident tolerates delay
the degree to which the incident gives rise to a deviation from the normal service level
the time needed by IT Services to resolve the incident
the relative importance of the incidents when handling them

Answer(s): A

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QUESTION: 55

What is the objective of the service reporting process?

to document measures taken to manage information security effectively within all service activities
to minimize disruption to the business by using the information contained in reports in order to identify and analyze the cause of Incidents
to produce agreed, timely, reliable, accurate information to aid decision making and effective communication
to provide progress reports on the planning and implementation of service management

Answer(s): C

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QUESTION: 56

What is a parameter for measuring progress relative to key objectives in an organization?

Balanced Scorecard (BCS)
Critical Success Factor (CSF)
Key Performance Indicator (KPI)
Service Improvement Program (SIP)

Answer(s): C

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DIvesh commented on December 13, 2024
Good way to practice
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redflame commented on December 12, 2024
great content
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aini commented on December 12, 2024
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Aung Naing Lin commented on December 12, 2024
good practice lesson
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Mikronet commented on December 12, 2024
good pratice lessons
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blaze commented on December 12, 2024
is the PDF worth it? Are these questions the same on the exam?
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Mike Kutenda Chizinga commented on December 12, 2024
are these questions still valid
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sas commented on December 12, 2024
good but not flexible
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Anonymous commented on December 12, 2024
Very helpful and reference link also has been given.
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Anonymous commented on December 12, 2024
Preparing or certification
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Preparing for the exam
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lot of the questions are from AZ-400 practice test
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good material
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