CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. EXIN
  5. ITSM20F

Free ITSM20F Exam Braindumps (page: 18)

Page 17 of 35
PDF with 136 Questions

What data is recorded when an incident is reported to the Service Desk?

  1. the name of the person reporting the Incident
  2. the name of the person handling the Problem
  3. the name of the person who approves the Request for Change (RFC)
  4. the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

Answer(s): A



What is the difference between a process owner and a process manager?

  1. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process
  2. a process owner is a director and a process manager is a manager
  3. a process owner must have a Manager's Certificate and a process manager must have a Practitioner's certificate
  4. a process owner will work directly with business leadership and the process manager only works within IT

Answer(s): A



Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?

  1. constant quality
  2. incorporating technological innovations
  3. innovating the way services are provided
  4. methodological order based on best practices

Answer(s): A



What is used for the assessment of maturity of organizations?

  1. CMMI®
  2. CobITTM
  3. ITIL®
  4. MOF

Answer(s): A






Post your Comments and Discuss EXIN ITSM20F exam with other Community members:

ITSM20F Discussions & Posts