While planning for service improvements, what is an important best practice to consider?

Service improvement targets should be measurable, linked to business objectives and documented in a plan.
The progress of service improvement should be discussed at least weekly in the steering committee.
The progress should be monitored closely by an independent project manager to maintain objectivity.
The service improvement targets should not change until the target is reached, or else no consistency is maintained

Answer(s): A

What can be improved by achieving quality objectives?

Answer(s): A

Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

Answer(s): A

Which statement below is not a purpose of Supplier Management procedures?

That business transactions between all parties are recorded
That information on the performance of all suppliers can be observed and acted upon
That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
That the suppliers understand their obligation to the Service Provider

Answer(s): C

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