QUESTION: 29

The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?

After the breach
Before the breach
During service reporting
Never

Answer(s): B

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QUESTION: 30

What is the aim of an internal audit?

To ensure and improve one's own quality capability
To instruct all employees that quality-related requirements must be observed
To monitor employee performance
To verify whether the defined key performance indicators (KPIs) are actually determined

Answer(s): A

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QUESTION: 31

When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service provider's corporate objectives / requirements?

A competitor's process management system
Any standards defined by the company itself
The budget available to Human Resources
The time to update the process documentation

Answer(s): B

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In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.
What are these contracts called?

Service Level Agreements (SLAs)
Operational Level Contracts
Service Contracts
Underpinning Contracts

Answer(s): C

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Free ITSM20F.EN Exam Braindumps (page: 9)

QUESTION: 29

QUESTION: 30

QUESTION: 31

QUESTION: 32

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