Cisco®
CompTIA
Checkpoint
ISC
EC-Council
EXIN
Fortinet
ITIL®
Juniper
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
ISC2
Splunk®
MuleSoft
All Vendors
  2. Home
  3. Exams
  4. EXIN
  5. ITSM20F.EN

Free EXIN ITSM20F.EN Exam Braindumps (page: 4)

91.1% Passing Rate DOWNLOAD PDF EXAM
136 Questions & Answers
Page 3 of 35

What would increase the amount of detail in the Configuration Management Database (CMDB)?

  1. Increasing the scope of the CMDB
  2. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
  3. Increasing the number of records in the CMDB
  4. Increasing the use of the CMDB

Answer(s): B



One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?

  1. Error Control
  2. Identification of root causes
  3. Proactive Problem Management
  4. Problem Control

Answer(s): C



Quality Management Systems can assist organizations in enhancing what?

  1. Customer satisfaction
  2. ISO/EC 20000
  3. Relationship with third parties
  4. Supplier satisfaction

Answer(s): A



What is a Configuration Baseline?

  1. A benchmark of the service provider's capability
  2. A configuration audit report
  3. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
  4. The change requests allocated to a release

Answer(s): C






Post your Comments and Discuss EXIN ITSM20F.EN exam prep with other Community members: