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Free ITSM20F.EN Exam Braindumps (page: 5)

Page 4 of 35
PDF with 136 Questions

Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

  1. Availability Management
  2. Incident Management
  3. Service Desk
  4. Service Level Management

Answer(s): C



What does the term "Integrity" mean in the context of Information Security Management?

  1. Protecting the information against unauthorized use
  2. Monitoring the access to information
  3. The accuracy, completeness and correctness of the information
  4. Screening the support staff on their loyalty to the IT organization

Answer(s): D



What is a Known Error?

  1. A serious incident whose resolution is known
  2. A Problem that is resolved
  3. A Problem for which the cause and Workaround have been identified
  4. A Problem that cannot be matched

Answer(s): C



Which process or function has the responsibility of distributing information to users?

  1. Change Management
  2. Customer Relationship Management
  3. Incident Management
  4. Service Desk

Answer(s): D






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