Free ITSM20F.EN Exam Braindumps (page: 8)

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While planning for service improvements, what is an important best practice to consider?

  1. Service improvement targets should be measurable, linked to business objectives and documented in a plan.
  2. The progress of service improvement should be discussed at least weekly in the steering committee.
  3. The progress should be monitored closely by an independent project manager to maintain objectivity.
  4. The service improvement targets should not change until the target is reached, or else no consistency is maintained

Answer(s): A



What can be improved by achieving quality objectives?

  1. Effectiveness of the service
  2. Personal satisfaction of the Configuration Manager
  3. Relationship with interested suppliers
  4. Relationship with unauthorized patties

Answer(s): A



Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

  1. A chronological training record for each individual
  2. A record of all future training courses for each employee
  3. An overview of all personal details per employee
  4. An overview of all possible training modules that match with competences

Answer(s): A



Which statement below is not a purpose of Supplier Management procedures?

  1. That business transactions between all parties are recorded
  2. That information on the performance of all suppliers can be observed and acted upon
  3. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
  4. That the suppliers understand their obligation to the Service Provider

Answer(s): C






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