Cisco®
CompTIA
Checkpoint
ISC
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
ISC2
Splunk®
Scrum
All Vendors
  2. Home
  3. Exams
  4. EXIN
  5. ITSM20FB

Free ITSM20FB Exam Braindumps (page: 2)

Page 2 of 21
PDF with 78 Questions

Which of the following is a best practice concerning information securitycha risk assessment?

  1. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
  2. Information security risk assessments should be performed as a result of the review of every incident.
  3. Information security risk assessments should be performed at agreed intervals and be maintained during changes.
  4. Information security risk assessments should be performed once a year.

Answer(s): C



A company decides to apply the principle of continual improvement. Which action would result from this decision?

  1. Analyze and evaluate the existing situation to identify areas for improvement
  2. Analyze customer satisfaction and identify resulting actions
  3. Review the Service Management System at least annual
  4. Start an internal service organization evaluation

Answer(s): A



Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

  1. Incident Management
  2. Problem Management
  3. Service Desk Service
  4. Level Management

Answer(s): C



What defines Service Quality?

  1. A series of activities that can be assessed in advance by a provider and customer
  2. Achieving a 99.999% continuous level of availability
  3. Meeting stated customer requirements and expectations
  4. Providing a cost-effective service

Answer(s): C






Post your Comments and Discuss EXIN ITSM20FB exam with other Community members: