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Free ITSM20FB Exam Braindumps
IT Service Management Foundation Bridge based on ISO/IEC 20000 Questions 16–20 (page: 5)

Updated On: 10-Feb-2026
Page 5 of 17
PDF with 78 Questions

What is the purpose of CobiTTM?

  1. to provide a high level process model that organizes a broad range of IT activities
  2. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
  3. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
  4. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

Answer(s): D



Why is it important that the Service Desk attempts to link an Incident to a Known Error?

  1. because this is part of the IT Service Management model
  2. because this means the incident can be resolved more quickly
  3. because this allows incidents to be better tracked
  4. because otherwise Problem Management cannot work

Answer(s): B



What must be included in a well-defined Process structure?

  1. expected results
  2. functions
  3. statistical support
  4. timelines

Answer(s): A



What is known as a temporary solution that enables the user to continue working?

  1. Known Error
  2. Request For Change (RFC)
  3. Service Request
  4. Workaround

Answer(s): D



Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

  1. Business Relationship Management
  2. Change Management
  3. Release Management
  4. Service Level Management

Answer(s): B



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