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Certification in Control Self-Assessment (CCSA) Questions 121–125 (page: 26)

Updated On: 10-Feb-2026
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What is defined and collected in a similar manner from period to period to enable users to have a basis for comparing performance over time?

  1. Controllability
  2. Consistency
  3. Efficiency
  4. Completeness

Answer(s): B



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The amount of resources used or planned for a specific service or program is called:

  1. Measures of resources
  2. Financial measures
  3. Measures of efforts
  4. Measures of completeness

Answer(s): C



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What provide means for evaluating the use of inputs to achieve outputs?

  1. Input/Output measures
  2. Non-Financial measures
  3. Quantifiable measures
  4. Operational measures

Answer(s): D



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The measures are generally quantitative in that they measure the quantities of products or services delivered by an organization are referred to as:

  1. Output measures
  2. Extensive measures
  3. Experimental measures
  4. Operational measures

Answer(s): A



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Outcome measures are:

  1. only quantitative and measure results associated with only products delivered by an organization.
  2. both quantitative and qualitative and measure both results associated with products and services delivered by an organization.
  3. only qualitative and measure results associated with only services delivered by an organization.
  4. none of the above

Answer(s): B



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