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Certified Internal Auditor Questions 186–190 (page: 39)

Updated On: 10-Feb-2026

What decision-making approach should a facilitator initiate if a group addresses an unfamiliar situation during a control self-assessment session?

  1. Spontaneous agreement.
  2. Consensus building.
  3. Majority voting.
  4. Compromise.

Answer(s): B



If participants in a control self-assessment workshop begin breaking their agreed-upon ground rules, the facilitator should:

  1. Ignore the behavior and continue the workshop.
  2. Allow them to continue briefly and then remind them of the ground rules.
  3. Have the participants modify the ground rules.
  4. Strictly enforce the ground rules.

Answer(s): B



Which of the following is the first step in the process where auditors and clients work together to evaluate the clients' system of internal control?

  1. Assess risks.
  2. Develop questionnaires.
  3. Identify and assess controls.
  4. Identify objectives.

Answer(s): D



An internal auditor has a recommendation to change operations which could potentially increase profits by $50,000. The best way to sell this recommendation to management is to:

  1. Carefully work out the details of implementation before presenting it to department management.
  2. Discuss it with operating supervisors who are directly affected by the change, and then with department management.
  3. Bring it to the audit manager, who should bring it immediately to senior management's attention.
  4. Wait until the exit conference to discuss it in order to ensure all affected parties are present.

Answer(s): B



A chief audit executive agrees to conduct an engagement that will focus on customers' perceptions of the quality of the organization's products and services. Which of the following issues should be addressed first?

  1. Cost-effectiveness.
  2. Quality control.
  3. Customer complaints.
  4. Supplier deliveries.

Answer(s): C



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