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Free CMA Exam Braindumps (page: 169)

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The Delphi technique is used during which step of the decision-making process?

  1. Defining the problem.
  2. Obtaining information.
  3. Identifying alternative courses of action.
  4. Evaluating the different problem solutions.

Answer(s): C

Explanation:

The Delphi technique is used in identifying alternative courses of action. It is an approach in which the manager solicits opinions on a problem from experts in the field, summarizes the opinions, and feeds the summaries back to the experts.



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Under the Monte Carlo method,

  1. The model is run once.
  2. Uncertainly is simulated.
  3. Total performance is determined.
  4. Probability distribution is not used.

Answer(s): B

Explanation:

The Monte Carlo method is a tool used to evaluate problem solutions. Random behavior may be added to otherwise deterministic models to simulate the uncertainly inherent in real-world situations. The model is run a large number of times1 and the variance of the probability distribution of the results and the average performance are determined.



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Epaulets perception may preclude the decision maker from seeing the correct problem. Which of the following is an example of faulty perception?

  1. A person's needs do not influence what is observed.
  2. A person does not see what (s) he is trained to see.
  3. Group pressure may influence which problems are perceived.
  4. A person does not see what (s) he expects to see.

Answer(s): C

Explanation:

The inability to see all aspects of a situation may prevent accurate problem definition. This inability may be caused by faulty perception. Faulty perception includes group pressure influencing which problems are perceived or how the problems are defined.



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When choosing the best available solution to a problem, human aspects of the choice must be considered. Which is a true statement regarding human aspects of the choice?

  1. The opinions and attitudes of the people involved do not require consideration.
  2. The people involved do not have to be convinced of the decision's value.
  3. Decisions do not have unexpected effects.
  4. Implementing change is a critical part of the decision-making process.

Answer(s): D

Explanation:

The selection of the best available solution is the objective of the decision-making process. Human aspects of the choice must be considered. The multistep process of decision making must be followed when making organizational changes. Implementing change is a critical part of the decision-making process because people are crucial to the effectiveness of the choice.






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