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Certified Information Technology Manager (CITM) Questions 16–20 (page: 5)

Updated On: 10-Feb-2026

How many stages are involved in System Analysis?

  1. One
  2. Two
  3. Three
  4. Four

Answer(s): C

Explanation:

System analysis is the process of understanding problems and needs and arriving at solutions that meet them. It involves identifying, defining, and specifying the requirements of a system, as well as designing, developing, testing, and implementing the system. According to Wikipedia1, system analysis can be broken into five phases: scope definition, problem analysis, requirements analysis, logical design, and physical design. However, according to MasterStart2, there are seven stages of system development life cycle (SDLC), which include planning, requirements analysis, designing, development and testing, implementation, documentation, and evaluation. Therefore, depending on the perspective and the methodology, system analysis can involve three to seven stages, but the most common number is three: requirements analysis, logical design, and physical design.


Reference:

Wikipedia; MasterStart



Which one of the following is the second step in System Analysis?

  1. Feasibility Study
  2. Select an alternative
  3. Recommendation Review
  4. Analysis and Design

Answer(s): A

Explanation:

The second step in System Analysis is to conduct a feasibility study, which is an assessment of the technical, economic, legal, operational, and schedule aspects of the proposed system. A feasibility study helps to determine whether the system is viable, beneficial, and achievable within the given constraints and resources. A feasibility study also helps to identify the risks, costs, benefits, and alternatives of the system.


Reference:

1, 2, 3
1: Certified IT Manager (CITM) Course Outline, EPI-AP, page 9 2: System Analysis vs System Design - What are the Differences?, GeeksforGeeks, section "Differences between System Analysis and System Design" 3: Step Response of Second Order System - Online Tutorials Library, TutorialsPoint, section "Follow these steps to get the response (output) of the second order system in the time domain."



Which one of the following is the third step in System Analysis?

  1. Feasibility Study
  2. Select an Alternative
  3. Recommendation Review
  4. Analysis and Design

Answer(s): D

Explanation:

System analysis is the process of understanding and specifying the requirements of a system. The third step in system analysis is analysis and design, which involves creating models and diagrams to represent the system's structure, behavior, and interactions. Analysis and design also includes identifying and evaluating alternative solutions, and selecting the best one based on criteria such as cost, feasibility, and user satisfaction.


Reference:

Certified Information Technology Manager (CITM) - gaqm.org, Module 3 ­ System Analysis and Design; CITM 305 - Systems Analysis and Design - Toronto Metropolitan University, Course Description and Sample Course Outline.



Which type of cost is considered as actual costs of analysis, design, and installation for the system?

  1. Service cost
  2. Maintenance cost
  3. Operating cost
  4. Development cost

Answer(s): D

Explanation:

Development cost is the type of cost that is considered as actual costs of analysis, design, and installation for the system. Development cost includes the expenses incurred during the planning, designing, building, testing, and deploying of a system. Development cost is usually estimated before the start of a project and is used to measure the feasibility and profitability of a system. Development cost is also used to monitor the progress and performance of a project and to control the scope and quality of a system.


Reference:

CITM Course Outline, Module 4, Corporate IT Strategy, page 9. CITM Training Course, Cost, page 14. CITM Certification Overview, Exam Information, Course Outline, Module 4.



Which type of cost is incurred due to routine maintenance and modifications?

  1. Service cost
  2. Maintenance cost
  3. Management cost
  4. Miscellaneous cost

Answer(s): B

Explanation:

Development cost is the type of cost that is considered as actual costs of analysis, design, and installation for the system. Development cost includes the expenses incurred during the planning, designing, building, testing, and deploying of a system. Development cost is usually estimated before the start of a project and is used to measure the feasibility and profitability of a system. Development cost is also used to monitor the progress and performance of a project and to control the scope and quality of a system.


Reference:

CITM Course Outline, Module 4, Corporate IT Strategy, page 9. CITM Training Course, Cost, page 14. CITM Certification Overview, Exam Information, Course Outline, Module 4.



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