QUESTION: 33

Which of the following Edge features provides client and server-side call matching?

SIP gateway
SIP proxy
Media server
Call broker

Answer(s): B

Explanation:

A SIP proxy is a server that acts as an intermediary between two SIP endpoints. It can be used to route calls, translate SIP headers, and provide call control features.

SIP proxies can provide client and server-side call matching. Client-side call matching is the process of matching a call to a specific destination. Server-side call matching is the process of routing a call to a specific destination.

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QUESTION: 34

What additional functionality does Communicate bring to Genesys Cloud CX?

Knowledge-based features, such as FAQs and communities.
Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
Call center features, such as ACD and scripting.
Directory capabilities, such as advanced search, profiles, and keyword searching.

Answer(s): C

Reference:

https://help.mypurecloud.com/articles/communicate-featureoverview/#:~:text=Features%20include%20voicemail%2C%20conferencing%2C%20call,additional%20phone%20software%20or%20hardware

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QUESTION: 35

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

Place and receive both ACD and non-ACD calls.
Place ACD and non-ACD calls, but not receive.
Receive ACD and non-ACD calls, but not place.
Place and receive ACD calls; non-ACD calls can neither be place nor received.

Answer(s): A

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QUESTION: 36

Genesys Cloud CX Voice is ________________.

A third-party service that provides external Phone Trunks.
A help bot that is available within Genesys Cloud CX chat.
Another name for Genesys Cloud CX.
An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Answer(s): D

Reference:

https://help.mypurecloud.com/articles/about-genesys-cloudvoice/#:~:text=Genesys%20Cloud%20Voice%20is%20an,the%20Genesys%20Cloud%20call%20center

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Free GCP-GCX Exam Braindumps

QUESTION: 33

Explanation:

QUESTION: 34

Reference:

QUESTION: 35

QUESTION: 36

Reference: