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Free GCP-GCX Exam Braindumps (page: 6)

Page 5 of 44
PDF with 171 Questions

Which of the following statements defines a critical question in an Evaluation Form?

  1. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
  2. Critical questions are questions that the agent must answer.
  3. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
  4. If answered "No", critical questions will result in an evaluation score of zero for the interaction.

Answer(s): D


Reference:

https://help.mypurecloud.com/glossary/criticalquestion/#:~:text=In%20Quality%20Management%2C%20critical%20question,the%20success%20of%20an%20interaction



Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

  1. Short-Term Forecasts
  2. Schedules
  3. Long-Term Forecasts
  4. Forecast simulator

Answer(s): A,B,C


Reference:

https://help.mypurecloud.com/articles/workforce-management/



Which of the following types of interactions can be configured for Recording Policies?

  1. Call
  2. Chat
  3. Email
  4. Message
  5. All of the above

Answer(s): E


Reference:

https://help.genesys.com/pureconnect/mergedprojects/wh_irpe/desktop/edit_initiation_policy_step_3.htm



Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

  1. Supervisor
  2. admin
  3. employee
  4. User

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/about-rolespermissions/#:~:text=The%20Admin%20role%20has%20permissions,whoever%20sets%20up%20the%20organization






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